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KIRAMEK -> RE: how good is Kiramek Cyclone 866F? (3/11/2008 5:06:23 AM)
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Dear Mr. “hougy”: I represent KIRAMEK, Inc., based in Japan, manufacturer of the Cyclone 866F motorcycle security product. I was recently alerted to your support issue posted in this thread. This forum is not a venue for our customer support, and for the sake of not upsetting the host of this forum we wish to take further correspondence offline. Nevertheless, in light of the content of your post and for the sake of complete transparency in our support process, I felt it best to post this reply publicly today. First of all, I wish to offer you our most sincere apologies for any trouble you have experienced with our Cyclone security system. As a Japanese company, we pride ourselves on the quality of our product; and when problems are reported to us, we immediately seek further information with the aim of resolving the matter quickly, ensuring our customers are 100% satisfied. I was informed on February 26th this year of a “muffled siren” case by our US importer and distributor, FreyMoto Industries (previously known as West Coast Cycle, WCC). I asked our distribution partner to gather further details for us. On February 28th, Freymoto informed us that the muffled siren customer (which is evidently yourself) experienced the motorcycle battery running low at the same time the Cyclone problem occurred. Then on March 5th (4 days after your post in this thread), Freymoto forwarded me your email correspondence which contains a link to your video showing the problem and your statement that your “VFR has charging problems, it is a well known bug.” (Thank you for your time and care in making such a helpful video.) You then went on to say in that same email that, “Pretty much, the electrical system isn't as stable as it should be, and it is common for the main 30AMP fuse to be blown.” You then provided a link to a message board offering further details about that known VFR problem. It was at that point that I spoke with our distributor, FreyMoto, and discussed the fact we had one previous customer (many months ago) who reported a similar “muffled siren” case after his battery went low (at which time he charged the battery on the bike). As I informed our distributor, and as I am sure you were later informed by them, the issue apparently surrounds problems in the bike’s electrical system, especially when changing the battery or charging it on the bike itself with our Cyclone product still wired. In our Owner’s Guide on page 5, it mentions that we recommend disconnecting the Cyclone main wiring harness before battery changes. This is nothing new nor specific to Cyclone, as we have such statements printed in all of our product security manuals, even for our automotive alarms. But after receiving this report, we decided to update our online FAQ and our PDF online manuals to strengthen the cautionary note about the need to first disconnect the Cyclone main wiring harness before touching the battery. And although a form of this statement is printed on page 5 in the version of the Owner’s Guide you possess, I will nevertheless offer my apologies to you for the fact we did not make that note more abundantly clear. Indeed, prior to my even reading this thread today, we fully planned to take it a step further and print a bright yellow NOTICE sheet to be placed in all new Cyclone product, separate from the manual itself, informing users of the need to disconnect the Cyclone main wiring harness before changing or charging or even disconnecting the bike’s battery. The need to disconnect our alarm harness is not a fundamental flaw in our Cyclone product, nor is it saying anything derogatory about our other automotive security devices. Indeed, we have power line noise filters on board that filter out most common types
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