Feeling a bit FRUSTRATED
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Feeling a bit FRUSTRATED - 7/21/2006 3:32:22 PM
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jjbtao
Posts: 202
Joined: 7/10/2006
Status: offline
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Alright, alright... deep breaths now...
Okay, so in May I was hit by a car while riding. Between the processes of assessing the damages, healing, waiting for insurance claims, ordering parts, and waiting for parts, I have been without the motorcycle to ride for a long time now (as I type this I can hear a distant motorcycle out the window, accelerating hard...1st...2nd...3rd...but I digress).
I made two large orders from ronayers.com for the majority of the parts. The first shipment arrived today. A few misc. parts and the fairings. I anxiously tear the boxes open, kid-on-christmas-morning style. Brand new upper fairing. sweet... tail... fender... left lower... wait... what is this??? a scratch... a huge scratch...
right away I know I'll be returning this. I'm sure they'll be cool about it and replace it, no questions asked. I check the box for damage and it looks cool though, as if it was scratched when it was put in there. On top of that, I noticed while unpacking it that it was the only piece not in a honda "genuine parts" box... I wonder....
I wonder as I open the last box, the right lower fairing... I pull it out and immediately see that it's the wrong color...(well, right color, actually, but I'm not going with the factory 'black over red' look, so I intentionally ordered the red/white lowers so that I could peel the white off...) I have a moment of panic, thinking that maybe, just maybe I made a huge mistake and somehow ordered the wrong one. I check in invoice and sure enough, the order matches the invoice... but wait! I'm sure--sure that I ordered correctly.
I run upstairs to check my online reciept... alas, I was correct... SO, somehow, between me placing my order and the invoice being printed to pull the order, the last letter in the part no. was changed from a "B" to an "A" (type 2 to type 1)... The funny thing is, when I made the order, I even called afterwards to let them know that I was intentionally ordering lower fairings that didn't match the upper and tail. They assured me that they would ship exactly what was on the web order.
Funny how that worked out.
So I call, and they are friendly. I explain what happened and they promise to ship out the correct parts immediately and to have FedEx come pick up the wrong ones. That's great, I say, but I was hoping to be riding this weekend, not in another 2 weeks...
Tough luck, I suppose... No explanation of how it might have happened...
I imagine that the scratched one showed up on someone else's doorstep damaged and they sent it back and rather than ronayers.com dealing with it, they just put it on their shelves and turned around and sold it to the next guy-- why else would it be the only one not in the honda factory box??
Boo.
I can guarantee that I'll be riding "naked" this weekend, still waiting for the right parts.
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RE: Feeling a bit FRUSTRATED - 7/21/2006 10:34:47 PM
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five0addict
Posts: 200
Joined: 7/13/2006
Status: offline
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unacceptable.
signs of an unorgonized buisness with employees that could care less about a rider.
im surprised your not more pissed.
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RE: Feeling a bit FRUSTRATED - 7/22/2006 7:45:55 AM
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Puck
Posts: 244
Joined: 4/24/2006
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You're being awfully nice about it. I'm sure they'll fix it all and get the right stuff out to you, sucks you gotta wait for them though.
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Matt
2006 CBR600F4i
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RE: Feeling a bit FRUSTRATED - 7/22/2006 10:10:29 AM
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jjbtao
Posts: 202
Joined: 7/10/2006
Status: offline
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I guess my writing style makes me sound less pissed than I am.
As I read the return policy for ronayers.com I am becoming increasingly concerned that they are going to stick me with some fee or another. Let's just say that ain't gonna happen.
I was thinking more about the invoice being different from the web-order and I can't understand how that could happen. Seems almost like someone would have to intentionally screw it up...
I cannot believe that I spent over $2,300 in two orders in two days and they couldn't get it right. The fact that the scratched lower was the only one NOT in a honda factory box tells me that they just shipped out someone else's damage return. It is infuriating.
I will not be doing business with them again.
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RE: Feeling a bit FRUSTRATED - 7/22/2006 11:14:58 AM
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Soarer
Posts: 87
Joined: 7/4/2006
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That sucks. I have only heard good things about Ron Ayers in the past though. Perhaps they have one bad apple there that screwed up your order.
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RE: Feeling a bit FRUSTRATED - 7/22/2006 12:07:00 PM
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06CBRF4i
Posts: 222
Joined: 6/19/2006
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dude, go to www.servicehonda.com they have AMAZING prices on any part you need and AWSOME customer service!!! I just ordered all my parts through them and didnt have 1 problem. BTW how much did you pay for your upper cowl??
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RE: Feeling a bit FRUSTRATED - 7/22/2006 1:05:47 PM
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e3gordon
Posts: 462
Joined: 4/20/2006
Status: offline
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jjbtao,
I would send an email to them with a link to these postings.
Maybe bad word of mouth marketing will scare them into actually taking care of customer service.
They are forgetting that you (the customer) enable their existence!
_____________________________
2001 CBR F4i
Stock Red
Screamin
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RE: Feeling a bit FRUSTRATED - 7/24/2006 1:07:52 PM
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jjbtao
Posts: 202
Joined: 7/10/2006
Status: offline
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quote:
ORIGINAL: 06CBRF4i
dude, go to www.servicehonda.com they have AMAZING prices on any part you need and AWSOME customer service!!! I just ordered all my parts through them and didnt have 1 problem. BTW how much did you pay for your upper cowl??
Unfortuntately, I found out about www.servicehonda.com a few days after I had already placed the order. It would have saved me $100 or so on the entire order of nearly $2500, so I don't feel too bad about it. In the future, I'll be dealing with them for sure. Looks like I paid about $20 more for my upper cowl than you did.
I'm going to be calling ronayers again today and insisting they express the new parts to me. Direct from honda.
Here are some pics... with notably missing parts...
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RE: Feeling a bit FRUSTRATED - 7/24/2006 2:22:30 PM
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SkinnyJ
Posts: 199
Joined: 6/20/2006
Status: offline
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wow... i think some of you are a lil harsh. I mean mistakes do happen, he said they were polite and would send out the correct ones, as well as get fedex to pick up the old ones. As long as they dont try to stick him with some shipping charges then whats the big deal. Sure he has to wait another 2 weeks + and it sucks for his inconvience but i hope you guys do realize shit happens....
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RE: Feeling a bit FRUSTRATED - 7/24/2006 10:53:57 PM
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shraz
Posts: 684
Joined: 11/12/2005
From: CA
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just turn it into a streetfighter 
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RE: Feeling a bit FRUSTRATED - 7/25/2006 5:29:55 AM
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Scott982
Posts: 130
Joined: 7/11/2006
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do you want to sell your old plastics that are damaged? If so let me know I need some for my stuntbike..thanks
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StreetStyles Texas
Stuntex.com
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RE: Feeling a bit FRUSTRATED - 7/25/2006 7:34:17 AM
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specialk
Posts: 103
Joined: 6/8/2006
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now your bike looks like one of those stupid yamahas without fairings
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05 Metallic Silver f4i
High Mount Micron Exhaust
Sportech Mirror Windshield
L.E.D. Clear Undertail Integrated turn signals
Hotbodies flush mounts
Custom Fender Eliminator
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RE: Feeling a bit FRUSTRATED - 7/25/2006 1:35:57 PM
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jjbtao
Posts: 202
Joined: 7/10/2006
Status: offline
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quote:
ORIGINAL: Scott982
do you want to sell your old plastics that are damaged? If so let me know I need some for my stuntbike..thanks
Hmmm... I just put them all on ebay before I read this... it's a 7-day auction so there's plenty of time to act. Also,I'm willing to end it early if you make a good offer. I have set a reserve because if I don't get enough $$ I'm going to keep them and use them as a track set...after I "repair" them...
Riding it around I forget that it's missing the lowers until I come to an intersection and people next to me are staring at the lower half of the bike like something's wrong with it.
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RE: Feeling a bit FRUSTRATED - 7/26/2006 10:19:27 AM
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jjbtao
Posts: 202
Joined: 7/10/2006
Status: offline
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Seriously???
So RonAyers said they would have fedex come pick up my order... well they did, only they went to my billing address, not the shipping address. I move often, so I keep my bank statements sent to my parents house, thus my debit card is linked to their address... which is in CA. I live in WA... the parts were shipped to WA... evidently, FedEx showed up at my parents' house in CA, in a rural area, a good hour from the nearest FedEx location yesterday and left a note saying they were there to pick up an order...
I'm sorry for griping and I know that mistakes happen, but this is just SLOPPY...mistakes happen, but sloppiness (in my mind) is different from mistakes--especially with an order of such high $$ value. I'm calling them this morning to explain what happened and I am again worried that they are going to try to refuse my return ($750) because at this point I don't see how it will be back to them within their 10 day return window...
In related news, my hotbodies flushmounts were wired from the factory with too much exposed wiring which caused them to short, blowing the fuse repeatedly before I figured out what the problem was... I fixed them using hot glue to insulate them from eachother in the tiny little hole they come out of...
and....
the new pants I ordered showed up yesterday and the seam across the crotch for 7 or 8 inches is completely torn... at this point I'm not even considering returning them. I'll fix them myself.
what's next, I wonder....
< Message edited by jjbtao -- 7/26/2006 10:20:20 AM >
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