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jbrown -> Carolina Cycle (11/8/2007 1:27:05 PM)
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Hey peeps.
I would like to introduce you to Carolina Cycle. www.carolinacycle.com.
Who we are
One of our stores, Waynesville Cycle Center, was the USA's first 4 line (Japanese) dealership. Way back in 1970, it was much more common for dealers to have one or two of these franchises. We began supplying other dealers and shops all over the country with parts for their other brand trade-ins and customer bikes.
Here it is thirty seven years later and our Wholesale Department is still under the same leadership. We still have tons of our original customers. This departments sales staff has over 60 years of combined experience. We have decided to allow the public to have access to this level of expertise and to buy parts and accessories at the same prices your local shops would pay.
How are we different?
The most common complaint we hear about on-line purchases are the prevalent lack of communication and being charged for unshippable product. You will never hear that about us! We review each order and try to catch discontinued or out of stock orders before processing your card.
Aside from the Internet's best prices, we distinguish ourselves from the other e-tailers by providing you with the very best customer service you will ever get from any on-line dealer. Our sales staff are dead simple to reach. Just call anytime (during normal eastern time zone business hours) to reach them by phone. This can be real handy when uncertain of part numbers , like painted fairings, etc. They also monitor emails constantly and will respond immediately to you digitally if you prefer.
The bottom line is that you can get expert consultation by phone or email before ordering, tracking info after the order is placed and any problem sorted painlessly and quickly.
Our Sales Staff
Stan is the department head. He is the person responsible for getting this program up and running, way back when, and has been at the helm ever since. His philosophy is that we sell a great customer experience. His only purpose is to make sure that happens.
Cameron has been with us for 6 years and is a sport bike and track day junkie as well as a huge pro road racing fan. He is very deft with original equipment parts and knows the aftermarket catalogs like the back of his hand. He is also fluent in dirt, cruiser and ATV's. This guy probably has owned about as many bikes as we have on any of our dealership floors at any one time. He stays totally up to speed on the latest apparel and widgets.
Marc has been with us 5 years. Prior to joining the wholesale departments staff, he was our retail parts manager at one of our stores for several years. Although he is amazingly strong with the dirt, cruiser and ATV segments, he too is a sport bike guy and road racing fan. Mark has a profoundly deep knowledge of sport bike paraphernalia but is a good resource if you need hard parts or accessories for any other kind of machine you may own.
Leon came to us 4 years ago from England, where he spent 20 years, and has been a life-long rider. These days, he is primarily a cruiser guy but has done his share of sport riding and a fair bit of time in the dirt. He has a funny accent, but he speaks perfect parts. His vast and lengthy career as a motorcyclist makes him a great go-to guy for any restoration work...not to say that he isn't up to speed on current models.
Our shipping and receiving department is Curtis and Chris. They are obsessive/compulsive types. This is
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